Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

Refunds Once we receive and inspect your return request, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo of the item and we'll make it right immediately.

Order Cancellations Orders can be cancelled within 24 hours of purchase. After 24 hours, your order may already be processing with our fulfillment partner and cannot be cancelled.

Contact Us For any refund or return requests, please contact us at: support@stratomove.store